CLIENT CHARTER ACHIEVEMENT PERFORMANCE DEPARTMENT / DIVISION / UNIT 2024
TOWN PLANNING DEPARTMENT
| NO |
CLIENT CHARTER
|
JAN | FEB | MAR | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC |
| 1 | Ensure that applications for planning permission is decided in the One Stop Centre Committee (OSC) Meeting within 30 working days. | 47/47
100% |
38/38 100% |
55/55
100% |
22/22
100% |
34/34
100% |
23/23
100% |
24/24
100% |
52/52
100% |
32/32
100% |
45/45
100% |
43/43
100% |
42/42
100% |
| 2 | Ensure that applications for the address system is decided in the One Stop Centre Committee (OSC) Meeting within 14 working days. | 10/10 100% |
4/4 100% |
6/6
100% |
6/6
100% |
7/7
100% |
3/3
100% |
8/8
100% |
13/13
100% |
8/8
100% |
6/6
100% |
12/12
100% |
7/7
100% |
| 3 | To ensure that reviews of land applications / land matters to the Sepang District Land Administration / Selangor State Director of Lands and Mines are processed within 14 working days | 13/13
100% |
7/7 100% |
14/14
100% |
9/9
100% |
14/14
100% |
9/9
100% |
10/10
100% |
14/14
100% |
21/21
100% |
19/19
100% |
4/4
100% |
22/22
100% |
| 4 | To ensure that reviews of building plans / earthworks plans / matters related to planning sent to the Building Control Department / Engineering Department are processed within 14 working days. | 18/18
100% |
23/23 100% |
30/30
100% |
19/19
100% |
33/33
100% |
13/13
100% |
27/27
100% |
42/42
100% |
19/19
100% |
36/36
100% |
20/20
100% |
28/28
100% |
| 5 | To ensure that the approval of landscape plan applications is processed within 30 working days from the date of receipt of the application. | 7/7 100% |
6/6 100% |
9/9
100% |
5/5
100% |
6/6
100% |
7/7
100% |
8/8
100% |
12/12
100% |
8/8
100% |
11/11
100% |
3/3
100% |
13/13
100% |
COMMUNITY DEVELOPMENT DEPARTMENT
| NO | CLIENT CHARTER | ACHIEVEMENT & PERCENTAGE 2024 | |||||||||||
| JAN | FEB | MAC | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC | ||
| 1. | To provide feedback on the booking of public facilities within 2 working days from the date of the application received. | 962/962 100% | 888/888 100% |
634/634 100% | 546/546 100% | 868/868
100% |
947/947 100% | 1070/1070 100% | 1264/1264 100% | 1138/1138
100% |
1236/1236 100% | 1164/1164
100% |
1116/1116
100% |
| 2. | To prepare the Purchase Form (BP) and Local Order (LO) for the Residents’ Consultative Committee (JPP) programmed within 3 working days. | 11/11 100% |
59/59 100% |
71/71 100% | 65/65 100% | 65/65
100% |
45/45 100% | 56/56 100% | 88/88 100% | 53/53
100% |
55/55
100% |
51/51
100% |
50/50
100% |
ADMINISTRATION DEPARTMENT
| NO | CLIENT CHARTER | ACHIEVEMENT & PERCENTAGE 2024 | |||||||||||
| JAN | FEB | MAC | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC | ||
| 1 | To prepare a draft of the minutes of the Full Council Meeting within 2 working days and distribute the minutes of the Full Council Meeting within 5 working days from the date of the meeting. | 1/1 100% |
1/1 100% |
1/1 100% |
1/1 100% | 1/1 100% | 1/1 100% | 1/1 100% | 1/1 100% | 1/1
100% |
1/1
100% |
1/1
100% |
1/1
100% |
| 2 | To process applications and appointments of new staff within 3 months from the date of the interview. | 4/4 100% |
– | – | – | – | 2/2 100% | 7/7 100% | 1/1 100% | 6/6
100% |
2/2
100% |
8/8
100% |
– |
ENGINEERING DEPARTMENT
| NO | CLIENT CHARTER | JAN | FEB | MAR | APR | MAY | JUN | JULY | AUG | SEP | OCT | NOV | DEC | AVERAGE ACHIEVEMENT (%) |
| 1 | To ensure that applications for earthworks, roads and drainage plans are decided at the One Stop Centre Committee (OSC) Meeting within 30 working days. | 18/18 100% |
19/19 100% |
19/19
100% |
13/13
100% |
28/28 100% | 20/20
100% |
21/21
100% |
35/35
100% |
15/15
100% |
24/24
100% |
12/12
100% |
15/15
100% |
100% |
| 2 | To ensure that applications for the public lighting plan are decided at the One Stop Centre Committee (OSC) Meeting within 30 working days. | 4/4 100% |
6/6 100% |
9/9
100% |
3/3
100% |
6/6 100% | 3/3
100% |
2/2
100% |
10/10
100% |
7/7
100% |
10/10
100% |
11/11
100% |
3/3
100% |
100% |
| 3 | To acknowledge acceptance of a complete structural plan and comply with the technical requirements within 14 working days | 16/16 100% |
16/16 100% |
16/16 100% |
19/19
100% |
8/8 100% | 14/14
100% |
13/13
100% |
37/37
100% |
26/26
100% |
28/28
100% |
25/25
100% |
28/28
100% |
100% |
| 4 | To approve applications for a complete road dredging permit and route permit within 14 working days. | 47/47 100% |
13/13 100% |
15/15 100% |
14/14
100% |
18/18 100% | 27/27
100% |
10/10
100% |
21/21
100% |
19/19
100% |
28/28
100% |
26/26
100% |
18/18
100% |
100% |
| 5 | Provide planning permission reviews received from the OSC 3.0 Plus System within 14 working days. | 22/22 100% |
21/21 100% |
24/24 100% |
10/10
100% |
14/14 100% | 15/15
100% |
14/14
100% |
24/24
100% |
20/20
100% |
20/20
100% |
20/20
100% |
20/20
100% |
100% |
| 6 | To reimburse deposit upon receipt of complete documents within 14 working days. | 4/4 100% |
4/4 100% |
4/4 100% |
21/21
100% |
29/29 100% | 16/16
100% |
35/35
100% |
22/22
100% |
8/8
100% |
5/5
100% |
9/9
100% |
8/8
100% |
100% |
FINANCE DEPARTMENT
| NO | CLIENT CHARTER | JAN | FEB | MAR | APR | MAY | JUN |
| 1 | Approve application for payment of assessment by way of installments immediately | = 8 BA
= RM 5,750, 002 Collected 100% |
=11BA
= RM 210, 775 Collected 100% |
=3 BA
= RM 25,477 Collected 100% |
=6 BA
= RM 51,636Collected 100% |
= 9 BA
= RM44,405 Collected 100% |
=9 BA
= RM 109,613 Collected 100% |
| 2 | Process payment claims after complete documents are received by the Treasury Department within 7 days. | = 742 bill processed 7 days
0 bill processed > 7 days 100% |
= 660 bill processed 7 days
0 bill processed > 7 days 100% |
= 693 bill processed 7 days
0 bill processed > 7 days 100% |
= 624 bill processed 7 days
0 bill processed > 7 days 100% |
= 669 bill processed 7 days
0 bill processed > 7 days 100% |
= 533 bill processed 7 days
0 bill processed > 7 days 100% |
| 3 | To ensure that 90% of the waiting time at the Main Counter does not exceed 5 minutes except in January, February, July and August. | The report could not be issued because the queue number system is under maintenance | 1211/1212
99.9% |
The report could not be issued because the queue number system is under maintenance | The report could not be issued because the queue number system is under maintenance | 1284/1287
99.7% |
974/ 981
99.3% |
January – June
| NO | CLIENT CHARTER | JULY | AUG | SEP | OCT | NOV | DEC | AVERAGE ACHIEVEMENT (%) |
| 1 | Approve application for payment of assessment by way of installments immediately | =9 BA
= RM 66,393 Collected 100% |
=8 BA
= RM 350,546 Collected 100% |
=5 BA
= RM 2,848, 159 Collected 100% |
=3 BA
= RM 9,805 Collected 100% |
=6 BA
= RM 788,658 Collected 100% |
=7 BA
= RM 36,592 Collected 100% |
100% |
| 2 | Process payment claims after complete documents are received by the Treasury Department within 7 days. | = 722 bill processed 7 days
2 bill processed > 7 days 100% |
= 542 bill processed 7 days
0 bill processed > 7 days 100% |
= 527 bill processed 7 days
0 bill processed > 7 days 100% |
= 584 bill processed 7 days
0 bill processed > 7 days 100% |
= 506 bill processed 7 days
0 bill processed > 7 days 100% |
= 474 bill processed 7 days
0 bill processed > 7 days 100% |
100% |
| 3 | To ensure that 90% of the waiting time at the Main Counter does not exceed 5 minutes except in January, February, July and August. | 1648/ 1653
99.7% |
1553/ 1614
96.2% |
1630/ 1640
99.4% |
2248/ 2256
99.7% |
2437/ 2445
99.7% |
3953/ 4344
91% |
100% |
July – December
VALUATION AND PROPERTY MANAGEMENT
| NO | CLIENT CHARTER | JAN | FEB | MAC | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC | NUMBER OF ACHIEVEMENT |
| 1 | To implement the transfer of ownership application submitted together with the complete documents and comply with the requirements at the counter of the Valuation and Property Management Department within 1 day. | 233/233 100% |
202/202 100% |
250/250
100% |
121/121
100% |
183/183
100% |
434/434
100% |
178/178
100% |
236/236
100% |
240/240
100% |
248/248
100% |
248/248
100% |
96/96
100% |
100% |
| 2 | To implement the application for change of mailing address submitted together with complete documents and comply with the requirements at the counter of the Valuation and Property Management Department within 1 day. | 233/233 100% |
202/202 100% |
250/250
100% |
121/121
100% |
183/183
100% |
434/434
100% |
178/178
100% |
236/236
100% |
240/240
100% |
248/248
100% |
248/248
100% |
96/96
100% |
100% |
| 3 | To ensure that remission applications are decided and notified to applicants within 14 days in March for Term 2 and in September for Term 1 each year. | NA | IP | 686/686 100% | IP | IP | IP | IP | IP | 634/634 100% | IP | IP | IP | 100% |
| 4 | To issue the Assessment Confirmation Letter within 5 days from the date of complete application. | 4899/4899 100% | 1011/1011 100% |
948/948 100% | 524/524 100% | 399/399 100% | 1504/1504 100% | 2673/2673 100% | 940/940 100% | 607/607 100% | 322/322 100% | 322/322 100% | 376/376 100% | 100% |
| 5 | To issue a letter of offer for rental of premises within 14 days after confirmation of damage from the Building Control Department. | 5/5 100% |
5/5 100% |
2/2 100% | 5/5 100% | 8/8 100% | 1/1 100% | 2/2 100% | 2/2 100% | 11/11 100% | 12/12 100% | 1/1 100% | 0/0 100% | 100% |
LANDSCAPE DEPARTMENT
| NO | CLIENT CHARTER | ACHIEVEMENT & PERCENTAGE 2024 | |||||||||||
| JAN | FEB | MAC | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC | ||
| 1 | To prepare flower arrangements and decorations for any celebration or event within 1 day and remove them within the next 2 days. | 10/10 100% |
16/16 100% |
15/15
100% |
11/11
100% |
15/15
100% |
15/15
100% |
27/27
100% |
17/17
100% |
12/12
100% |
22/22
100% |
18/18 100% | 17/17 100% |
| 2 | To issue a contractor’s performance appraisal report on the softscape landscaping contractor’s maintenance works within 14 days from the date of receipt of the claim document. | 64/64 100% |
63/63 100% |
63/63
100% |
63/63
100% |
63/63
100% |
63/63
100% |
62/62
100% |
63/63
100% |
64/64
100% |
64/64
100% |
57/57 100% | 57/57 100% |
BUILDING CONTROL DEPARTMENT
| NO | CLIENT CHARTER |
ACHIEVEMENT & PERCENTAGE 2024
|
|||||||||||
| JAN | FEB | MAC | APR | MAY | JUN | JULY | AUG | SEP | OCT | NOV | DEC | ||
| 1 | To ensure that building plan applications for public facilities, housing, shops / offices, factories, institutions, and complexes are decided in the One Stop Centre Committee Meeting (OSC) within 30 working days. | 5-L 100% |
8- L 100% |
14- L 100% |
6- L 100% |
8- L 100% |
9-L
100% |
13-L 100% |
18-L
100% |
10-L 100% |
12-L 100% |
5- L 100% |
2- L 100% |
| 2 | To ensure that temporary building permit applications involving technical reviews are decided at the One Stop Centre Committee (OSC) Meeting within 30 working days. | 3-L 100% |
4-L 100% |
1- L 100% |
5- L 100% |
6- L 100% |
1- L 100% |
5-L 100% |
1- L 100% |
3-L 100% |
1-L 100% |
6- L 100% |
1-L 100% |
| 3 | To ensure that applications for detached/semi-detached houses are approved within 24 hours provided that infra approval had been given. | 2-L 100% |
– | 6- L 100% |
3-L 100% |
4- L 100% |
3-L 100% |
2-L 100% |
13- L 100% |
4-L 100% |
19-L 100% |
7- L 100% |
7- L 100% |
| 4 | To ensure that applications for home/shop/office/factory extensions or renovations are approved within 24 hours provided that payment has been made and documentation is complete. | 91-L 100% |
67-L 100% |
81- L 100% |
62-L 100% |
100- L 100% |
117-L 100% |
142-L 100% |
126- L 100% |
81-L 100% |
94-L 100% |
80- L 100% |
105- L 100% |
| 5 | To ensure that temporary building permit applications that do not involve technical reviews such as project signage and hoarding are approved within 7 working days. | 13-L 100% |
11-L 100% |
14- L 100% |
12-L 100% |
9-L 100% |
17-L 100% |
27-L 100% |
13- L 100% |
13-L 100% |
12-L 100% |
14- L 100% |
14- L 100% |
| 6 | To reimburse deposit upon receipt of complete documents within 14 working days. | 58-L 100% |
41-L 100% |
51- L 100% |
37-L 100% |
37-L 100% |
35-L
100% |
51- L 100% |
37- L 100% |
58-L 100% |
45-L 100% |
49- L 100% |
50- L 100% |
| 7 | To process the contractor’s payment claim application within 14 working days. | 32-L 100% |
32-L 100% |
23- L 100% |
13-L 100% |
22-L 100% |
21-L
100% |
25- L 100% |
31- L 100% |
21-L 100% |
33-L 100% |
25- L 100% |
14- L 100% |
NOTE:
HEALTH ENVIRONMENTAL DEPARTMENT
| NO | CLIENT CHARTER |
ACHIEVEMENT & PERCENTAGE 2024
|
|||||||||||
|
JAN
|
FEB | MAC | APR | MAY | JUN | JULY | AUG | SEP | OCT | NOV | DEC | ||
| 1 | To implement disease carrier prevention and vector control activities within 2 working days after the complaint is reported. | 6/6 COMPLAINT 100% |
9/9 COMPLAINT 100% |
7/7
COMPLAINT 100% |
11/11
COMPLAINT 100% |
13/13
COMPLAINT 100% |
9/9
COMPLAINT 100% |
15/15
COMPLAINT 100% |
8/8
COMPLAINT 100% |
8/8
COMPLAINT 100% |
21/21
COMPLAINT 100% |
38/38
COMPLAINT 100% |
11/11
COMPLAINT 100% |
| 2 | Conduct inspections and act on complaints related to the cleanliness of food premises and others within 2 working days after the complaint is received. | 4/4 COMPLAINT 100% |
4/4 COMPLAINT 100% |
2/2
COMPLAINT 100% |
11/11
COMPLAINT 100% |
1/1
COMPLAINT 100% |
3/3
COMPLAINT 100% |
4/4
COMPLAINT 100% |
6/6
COMPLAINT 100% |
1/1
COMPLAINT 100% |
8/8
COMPLAINT 100% |
38/38
COMPLAINT 100% |
6/6
COMPLAINT 100% |
| 3 | To approve new applications and complete dog license renewals immediately. | 9/9 (NA)
172/ 172 (R) 100% |
5/5 (NA)
76/76 (R) 100% |
9/9 (NA)
34/34 (R) 100% |
5/5 (NA)
15/15 (R) 100% |
10/10 (NA)
19/19 (R) 100% |
4/4 (NA)
3/3 (R) 100% |
7/7 (NA)
3/3 (R) 100% |
8/8 (NA) 6/6
(R) 100% |
4/4 (NA) 2/2
(R) 100% |
8/8 (NA) 2/2
(R) 100% |
4/4 (NA) TIADA
(R) 100% |
0/0
(NA) 0/0 (R) 100% |
| 4 | To take actions on nuisance complaints related to abandoned premises/undergrowth within 60 days. | 9/9 COMPLAINT 100% |
17/17 COMPLAINT 100% |
8/8 COMPLAINT 100% |
7/7 COMPLAINT 100% |
8/8 COMPLAINT 100% |
8/8 COMPLAINT 100% |
16/16 COMPLAINT
100% |
13/13 COMPLAINT
100% |
12/12 COMPLAINT
100% |
16/16 COMPLAINT
100% |
15/15 COMPLAINT
100% |
7/7
COMPLAINT 100% |
| 5 | To process payment claims from contractors or suppliers within 7 days from the date of receipt of the invoice. | 50/50 100% |
15/15 100% |
12/12 100% |
11/11 100% |
15/15 100% |
18/18 100% |
29/29 100% |
47/47
100% |
25/25
100% |
24/24
100% |
21/21
100% |
14/14
100% |
| 6 | To issue contractor performance monitoring reports for cleaning and solid waste management works every month | 59/59 100% |
97/97 100% |
97/97 100% |
97/97 100% |
99/99 100% |
102/ 102
100% |
121/121 100% |
156/156
100% |
134/134
100% |
132/132
100% |
132/132
100% |
132/ 132
100% |
| 7 | To reimburse deposit upon receipt of complete documents within 14 working days. | – | – | 1/1 100% |
– | – | 1/1 100% |
– | – | – | – | – | – |
LICENSING DEPARTMENT
| NO | CLIENT CHARTER | JAN | FEB | MAC | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC | AVARAGE ACHIEVEMENT |
| 1 | To ensure that all completed applications which comply with the licensing requirements are processed and approved, postponed, or rejected within 14 working days. | 26/26 100% |
26/26 100% |
36/36
100% |
26/26
100% |
26/26
100% |
28/28
100% |
32/32 100% |
42/42
100% |
35/35
100% |
46/46
100% |
35/35
100% |
43/43
100% |
|
| 2 | To ensure that applications for non-risk licenses which are completed and comply with the licensing conditions are provided with an immediate decision. | 154/154 100% |
107/107 100% |
99/99
100% |
90/90
100% |
135/135
100% |
99/99
100% |
121/121 100% |
134/134
100% |
63/63
100% |
135/135
100% |
103/103
100% |
121/121
100% |
|
| NO | CLIENT CHARTER | JAN | FEB | MAC | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC | TOTAL |
Number of Licenses 14 Days:
Number of Instant Licenses:
Total:
ENFORCEMENT DEPARTMENT
| NO | CLIENT CHARTER |
ACHIEVEMENT & PERCENTAGE 2024
|
|||||||||||
|
JAN
|
FEB | MAC | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC | ||
| 1 | To ensure immediate issuance of compound to the Person Receiving the Fine (OKS) after the offence has been identified. | 1235/1241 99.5% | 775/775 100% |
665/668 99.5% | 760/762 99.7% | 1201/1202 99.9% | 836/837 99.9% | 1169/1170 99.9% | 1041/1041 100% | 636/636 100% | 1600/1602 99.9% | 2335/2335 100% | 632/633 99.8% |
| 2 | To ensure that the warning notice investigation is carried out within 14 days under the Sepang Municipal Council By-Laws after the notice is served. | 108/108 100% |
72/72 100% |
40/40 100% |
141/141 100% |
10/10 100% |
4/4 100% |
– | – | – | – | – | – |
LEGAL UNIT
| NO | CLIENT CHARTER | JAN | FEB | MAR | APR | MAY | JUN | JULY | AUG | SEPT | OCT | NOV | DEC |
| 1. | Ensure that the matter of setting the compound rate and the process of issuing payment bills for each notice of offense is made within 10 minutes | (372/ 372)
≤ 10M = 372 > 10M = 0 100% |
(283/ 283)
≤ 10M = 283 > 10M = 0 100% |
(240/ 240)
≤ 10M = 240 > 10M = 0 100% |
(153/ 153)
≤ 10M = 153 > 10M = 0 100% |
(200/200)
≤ 10M = 200 > 10M = 0 100% |
(186/ 186)
≤ 10M = 186 > 10M = 0 100% |
(238/ 238)
≤ 10M = 238 > 10M = 0 100% |
(172/ 172)
≤ 10M = 172 > 10M = 0 100% |
(177/ 177)
≤ 10M = 177 > 10M = 0 100% |
(233/ 233)
≤ 10M = 233 > 10M = 0 100% |
(217/ 217)
≤ 10M = 217 > 10M = 0 100% |
(320/ 320)
≤ 10M = 320 > 10M = 0 100% |
| 2. | Ensure that each written feedback on the status of the appeal application or cancellation of offense notice is given within 14 working days | (28/28)
R = 9 ≤ 14H =9 > 14H = 0 B = 19 ≤ 14H = 19 > 14H = 0 100% |
(26/26)
R = 8 ≤ 14H=8 > 14H = 0 B = 18 ≤ 14H = 18 > 14H = 0 100% |
(29/29)
R = 15 ≤14H=15 > 14H = 0 B = 14 ≤ 14H = 14 > 14H =0 100% |
(21/21)
R = 10 ≤14H=10 > 14H = 0 B = 11 ≤ 14H = 11 > 14H =0 100% |
(27/27)
R = 22 ≤14H=22 > 14H = 0 B = 5 ≤ 14H = 5 > 14H =0 100% |
(20/20)
R = 11 ≤14H=11 > 14H = 0 B = 9 ≤ 14H = 9 > 14H =0 100% |
(34/34)
R = 16 ≤14H=16 > 14H = 0 B = 18 ≤ 14H = 18 > 14H =0 100% |
(21/21)
R = 7 ≤14H=7 > 14H = 0 B = 14 ≤ 14H = 14 > 14H=0 100% |
(26/26)
R = 11 ≤14H= 11 > 14H = 0 B = 15 ≤ 14H = 15 > 14H=0 100% |
(32/32)
R = 17 ≤14H= 17 > 14H = 0 B = 15 ≤ 14H = 15 > 14H=0 100% |
(23/23)
R = 12 ≤14H= 12 > 14H = 0 B = 11 ≤ 14H = 11 > 14H=0 100% |
(39/39)
R = 10 ≤14H= 10 > 14H = 0 B = 29 ≤ 14H = 29 > 14H=0 100% |
| 3. | Ensure that each agreement document received is reviewed within 14 working days | (16/16)
NR =13 ≤ 14D = 13 > 14D = 0 R = 3 ≤ 14D = 3 > 14D = 0 100% |
(10/10)
NR =8 ≤ 14D = 8 > 14D = 0 R = 2 ≤ 14D = 2 > 14D = 0 100% |
(14/14)
NR =12 ≤ 14D = 12 > 14D = 0 R = 2 ≤ 14D = 2 > 14D = 0 100% |
(8/8)
NR =8 ≤ 14D = 8 > 14D = 0 R = 0 ≤ 14D = 0 > 14D = 0 100% |
(9/9)
NR =8 ≤ 14D = 8 > 14D = 0 R = 1 ≤ 14D = 1 > 14D = 0 100% |
(10/10)
NR =5 ≤ 14D = 5 > 14D = 0 R = 5 ≤ 14D = 5 > 14D = 0 100% |
(8/8)
NR =8 ≤ 14D = 8 > 14D = 0 R = 0 ≤ 14D = 0 > 14D = 0 100% |
(12/12)
NR =12 ≤ 14D = 12 > 14D = 0 R = 0 ≤ 14D = 0 > 14D = 0 100% |
(11/11)
NR =11 ≤ 14D = 11 > 14D = 0 R = 0 ≤ 14D = 0 > 14D = 0 100% |
(3/3)
NR =3 ≤ 14D = 3 > 14D = 0 R = 0 ≤ 14D = 0 > 14D = 0 100% |
(2/2)
NR =2 ≤ 14D = 2 > 14D = 0 R = 0 ≤ 14D = 0 > 14D = 0 100% |
(4/4)
NR =4 ≤ 14D = 4 > 14D = 0 R = 0 ≤ 14D = 0 > 14D = 0 100% |
COMMISSIONER OF BUILDING UNIT
| NO | CLIENT CHARTER |
ACHIEVEMENT & PERCENTAGE 2024
|
NUMBER OF ACHIEVEMENT | |||||||||||
| JAN | FEB | MAR | APR | MAY | JUN | JULY | AUG | SEP | OCT | NOV | DEC |
%
|
||
| 1 | To manage the registration and issuance of JMB certificates within 7 days from the date the complete certificate application document is received. | 1/1 100% |
NA | 1/1 100% | NA | NA | NA | NA | NA | 1/1 100% | NA | 1/1 100% | 1/1 100% | |
| 2 | To provide advisory services to developers / Joint Management Body (JMB) / Management Corporation (MC) related to the maintenance and management of strata development within 7 working days from the date the application is received. | 37/37 100% |
38/38 100% |
21/21 100% | 35/35 100% | 39/39 100% | 22/22 100% | 34/34 100% | 29/29 100% | 38/38 100% | 53/53 100% | 29/29 100% | 34/34 100% | |
| 3 | To coordinate the notice of arrears of maintenance charges by the Developer / Body within 14 days from the date the application is received. | 1/1 100% |
1/1 100% |
1/1 100% | 1/1 100% | 1/1 100% | 1/1 100% | 1/1 100% | 3/3 100% | NA | 1/1 100% | NA | NA | |
TENDER AND CONTRACT UNIT
| NO | CLIENT CHARTER | ACHIEVEMENT & PERCENTAGE 2024 | |||||||||||
| JAN | FEB | MAC | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC | ||
| 1. | Process of quotations and tenders within 45 working days of the documents receipts date from the Quotation / Tender Opening Committee until approval from the Quotation / Tender Committee Meeting | 8/8 100% |
9/9 100% |
24/24 100% | 18/18 100% | 34/34 100% | 18/18 100% | 28/28 100% | 28/28 100% | 4/4 100% | 21/21 100% | 26/26 100% | 31/31 100% |
CORPORATE AND PUBLIC RELATIONS UNIT
| NO | CLIENT CHARTER | JAN | FEB | MAR | APR | MAY | JUN | JULY | AUG | SEP | OCT | NOV | DEC | (%) |
| 1 | To present feedback on the status of the complaint to the customer within 14 working days from the date the complaint is received. | 1188/1188 100% | 892/892
100% |
816/816 100% | 892/892
100% |
1112/1112 100% | 877/877 100% | 1,267/1,267 100% | 1,331/1,331 100% | 962/962 100% | 1,377/1,377 100% | 1,153/1,153 100% | 1,135/1,135 100% | 100% |
INFORMATION TECHNOLOGY UNIT
| NO | CLIENT CHARTER | JAN | FEB | MAR | APR | MAY | JUN | JULY | AUG | SEPT | OCT | NOV | DEC | (%) |
| 1 | To provide feedback on software and computer network complaints within 2 working hours. | 5/5 100% |
6/6 100% |
3/3 100% |
7/7 100% | 5/5 100% | 6/6 100% | 7/7 100% | 12/12 100% | 7/7 100% | 6/6 100% | 1/1 100% | 3/3 100% |
|
| 2 | Ensure that all Technical Assistance Service Operations are completed within 3 to 7 days. | 1/1 100% |
1/1 100% |
1/1 100% |
3/3 100% |
2/2 100% | 4/4 100% |
3/3 100% |
2/2 100% | 4/4 100% | 3/3 100% |
– | – | 100% |
| 3. | Ensure that the level of network and internet services can be operated at least 95% accessibility monthly. | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| 4 | Ensure that the level of network security and connection of system applications is guaranteed at least 95% uninterrupted monthly. | 4/4 100% |
5/5 100% |
2/2 100% | 4/4 100% |
3/3 100% |
2/2 100% | 4/4 100% |
10/10 100% | 3/3 100% |
3/3 100% |
1/1 100% | 3/3 100% |
100% |
ONE STOP CENTER (OSC)
| NO | CLIENT CHARTER | JAN | FEB | MAR | APR | MAY | JUN | JULY | AUG | SEPT | OCT | NOV | DEC | (%) |
| 1 | To ensure that 90% of the waiting time at the OSC Counter does not exceed 30 minutes. | Data can’t generate due to issued on QMS System | 145/146 99.3% |
Data can’t generate due to issued on QMS System | Data can’t generate due to issued on QMS System | 375/377 99.5% |
317/322
98.4% |
426/436
97.7% |
283/285
99.3% |
340/340
100% |
393/398
100% |
365/366
99.7% |
321/325
98.8% |
100% |
| 2 | To ensure that all applications for the Development Proposal are decided in the One Stop Centre Committee (OSC) Meeting within 30 working days, excluding applications with development/technical issues outside the checklist requirements. | 173/ 173 100% | 135/135 100% |
175/175 100% |
131/131 100% |
171/171 99.3% |
170/170 100% | 213/213 100% | 226/226 100% | 150/150
100% |
197/197
100% |
153/153 100% |
189/189 100% |
100% |
| 3 | To ensure that the application for Park Name / Road Name / Address System is decided in the One Stop Centre Committee Meeting (OSC) within 14 working days. | 10/10 100% | 4/4 100% | 6/6 100% | 6/6 100% | 8/8 100% | 3/3 100% | 6/6 100% | 9/9 100% | 8/8
100% |
6/6 100% | 13/13 100% |
9/9 100% | |
INTERNAL AUDIT UNIT
| NO | CLIENT CHARTER | JAN | FEB | MAR | APR | MAY | JUN | JULY | AUG | SEPT | OCT | NOV | DEC | (%) |
| 1 | Notice of audit is to be issued to the department/unit within 5 working days before the audit is carried out. | 2/2 100% | NIL | NIL | NIL | 2/2 100% | NIL | NIL | NIL | 2/2 100% | NIL | NIL | NIL | 100% |
INTEGRITY UNIT
| NO | CLIENT CHARTER | ACHIEVEMENT & PERCENTAGE 2024 | |||||||||||
| JAN | FEB | MAC | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC | ||
| 1. | To ensure that feedback regarding the complainant’s complaint is given within three (3) working days from the date the complaint is received in the Integrity Unit through the SISPAA system. | 2/2 100% | 2/2 100% | 2/2 100% | NA | 1/1 100% | – | 1/1 100% | 1/1 100% | – | 2/2 100% | 3/3 100% | 2/2 100% |